V-Layer Managed Service

Running your I.T. infrastructure is becoming ever more complex. Autodata’s V-Layer Managed Service is designed to give your team more time to focus on business operations – rather than just keeping the lights on.

What is the V-Layer?

The V-Layer can include everything from the operating system backwards, be that Windows, Linux, or something else:

• Hypervisors including VMware / Hyper-V / Proxmox / Nutanix
• Servers and Virtual Hosts
• SAN/NAS/DAS Storage
• Backups e.g. Veeam, Commvault, Veritas, Arcserve, Acronis etc.
• Cloud Services
• Core Network Switches

Why V-Layer?

Your I.T. team typically spends a disproportionate amount of time working to resolve issues that sit within the V-Layer. From checking that last night’s backups ran successfully (and if not, why not?), to identifying and ensuring relevant patches are deployed, to handling and resolving one-off incidents, most I.T. teams spend far more time keeping everything running than actually advancing the I.T. forward within the business. We aim to give that time back and allow your I.T. team to become more proactive.

Our services ensure that your systems operate in peak health, lowering the chance of any incidents occurring, lessening business risk and maximising ROI of costly systems and hardware. The only way this can be achieved is by constant proactive management: incidents need to be responded to immediately, patches rolled out regularly, systems continually monitored for improvement/general health, all whilst assessing and planning capacity to ensure future goals can be met.

We operate as an extension of your internal I.T. team, understanding your strategic and operational objectives, and ensuring your “V-Layer” is ready to deliver on them.

V-Layer Benefits

Opting for our Cloudlake V-Layer Managed Service over a traditional I.T. support service gives you access to a dedicated team of technical specialists providing you with the following benefits:

• Unique managed services consumption model: only pay for what you use, flex up, flex down, monthly with no ongoing contract nor any lock-in
• Keep pace with demands for increased I.T. expertise
• Free up time for your I.T. team to stay focussed on your core business
• Reduce staff resourcing issues
• Increase your service levels
• Improve your RTO/RPO times
• Quickly implement new technology
• Flexibility to add or remove services
• Proactive rather than reactive
• 24/7 availability
• Predictable monthly billing helps you control I.T. costs

What’s included?

• Service Desk
• Patching and Management
• Proactive Monitoring
• Incident Response Times from 30 minutes for Critical Events
• Capacity Planning
• Unlimited “Tickets”
• Dedicated Technical Account Manager
• Regular Service Reviews with Monthly Reporting
• Risk Reports