V-Layer Managed Service
Running your IT infrastructure is becoming ever more complex. Autodata’s V-Layer Managed Service is designed to give your team more time to focus on business operations – rather than just keeping the lights on.
What is the V-Layer?
The V-Layer can include everything that sits behind the operating system be that Windows, Linux or something else:
- Firewalls and Routers
- Network Switches
- SAN/NAS/DAS Storage
- Servers and Virtual Hosts
- Hypervisors including VMware and Hyper-V
- Backups e.g. Veeam, Commvault, Veritas, Arcserve, Acronis etc.
- Cloud Services
The IT team typically spends a disproportionate amount of time working to resolve issues that sit within the V-Layer. From checking that last night’s backup ran successfully (and if not, why not), to identifying and ensuring relevant patches are deployed, to handling and resolving one-off incidents, most IT teams spend more time on keeping everything running than advancing IT forward within the business. We aim to give that time back and allow IT to become more proactive.
Our services ensure your systems operate in peak health, lowering the chance of incidents occurring, lessening business risk and maximising the return on investment on costly systems and hardware.
The only way this can be achieved is by constant proactive management: incidents need to be responded to immediately, patches rolled out regularly, systems continually monitored for improvement and general health all whilst assessing and planning capacity to ensure future goals can be met.
We operate as an extension of your internal IT team, understanding your strategic and operational objectives and ensuring your “V-Layer” is ready to deliver on them.
- Service Desk
- Patching and Management
- Proactive Monitoring
- Incident Response Times from 30 minutes for Critical Events
- Capacity Planning
- Unlimited “Tickets”
- Dedicated Technical Account Manager
- Regular Service Reviews with Monthly Reporting
- Risk Reports